GONZÁLEZ PINZÓN, César Leonardo; ÑECO CABERTA, Raúl; PONCE CORRAL, Carlos; RODARTE DÁVILA, Jesús. The impact of integrating a good level of service into an inflexible sytem. Visión electrónica, [S. l.], v. 8, n. 1, p. 154–162, 2014. DOI: 10.14483/22484728.8034. Disponível em: https://revistas.udistrital.edu.co/index.php/visele/article/view/8034. Acesso em: 28 mar. 2024.