DOI:

https://doi.org/10.14483/22484728.8034

Publicado:

2014-01-20

Número:

Vol. 8 Núm. 1 (2014)

Sección:

Visión de Caso

The impact of integrating a good level of service into an inflexible sytem

Autores/as

  • César Leonardo González Pinzón
  • Raúl Ñeco Caberta
  • Carlos Ponce Corral
  • Jesús Rodarte Dávila

Palabras clave:

Flexibility, Service level, Ease factor, Automation, Inventory. (es).

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Resumen (es)

At present, the level of service in manufacturing industries has brought about more commitments to satisfy customers with faster deliveries and a larger variety of product quality aspects. For this reason, industries need their material processing systems to respond effectively and self-adapt to market needs. In turn, this may generate high expenses when trying to offer a good level of service in a non-flexible manufacturing system. This investigation will show the case of a Colombian industry with little flexibility and an ease factor analysis fij , according to a variety of products that could be processed by the production line in a fast way.

Referencias

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Conference on CAD/CAM Robotics and Factories of the Future. 2008

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W. Blanding,"Hiden Costs of Customer Service Management", Washington, DC: Marketing Publications, p. 3. 1974

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Z. LaLonde, “Customer Srvice: Meaning and Measurement”. NCPDM (1976)

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D. Sipper, R.L. Bulfin Jr, “Production: Planning, Control and Integration”. Boston: Ed. Mc Graw Hill. 1998

M.F., Carter, "Designing flexibility into automated manufacturing systems. In; Second ORSA/TIMS", Conference on Flexible Manufacturing Systems: Operations Research Models and Applications, Amsterdam, 1986

T.S Felix., Chan, Rajat Bhagwat, S. Wadhwa. Flexibility performance: Taguchi’s method study of physical system and operating control parameters of FMS, The University of Hong Kong, 2005.

A. De Meyer, J. Nakane, J.G. Miller, K. Ferdows, “Flexibility: the next competitive battle”. Strategic Management Journal, 1989.

F.J. Llorens, L.M. Molina, A.J. Verdu, "Flexibility of manufacturing systems, strategic change and performance". International Journal of Production Economics 2005.

L.L Koste, M.K. Malhotra, S. Sharma, “Measuring dimensions of manufacturing flexibility”, 2004.

Cómo citar

APA

González Pinzón, C. L., Ñeco Caberta, R., Ponce Corral, C., & Rodarte Dávila, J. (2014). The impact of integrating a good level of service into an inflexible sytem. Visión electrónica, 8(1), 154–162. https://doi.org/10.14483/22484728.8034

ACM

[1]
González Pinzón, C.L., Ñeco Caberta, R., Ponce Corral, C. y Rodarte Dávila, J. 2014. The impact of integrating a good level of service into an inflexible sytem. Visión electrónica. 8, 1 (ene. 2014), 154–162. DOI:https://doi.org/10.14483/22484728.8034.

ACS

(1)
González Pinzón, C. L.; Ñeco Caberta, R.; Ponce Corral, C.; Rodarte Dávila, J. The impact of integrating a good level of service into an inflexible sytem. Vis. Electron. 2014, 8, 154-162.

ABNT

GONZÁLEZ PINZÓN, C. L.; ÑECO CABERTA, R.; PONCE CORRAL, C.; RODARTE DÁVILA, J. The impact of integrating a good level of service into an inflexible sytem. Visión electrónica, [S. l.], v. 8, n. 1, p. 154–162, 2014. DOI: 10.14483/22484728.8034. Disponível em: https://revistas.udistrital.edu.co/index.php/visele/article/view/8034. Acesso em: 24 sep. 2022.

Chicago

González Pinzón, César Leonardo, Raúl Ñeco Caberta, Carlos Ponce Corral, y Jesús Rodarte Dávila. 2014. «The impact of integrating a good level of service into an inflexible sytem». Visión electrónica 8 (1):154-62. https://doi.org/10.14483/22484728.8034.

Harvard

González Pinzón, C. L., Ñeco Caberta, R., Ponce Corral, C. y Rodarte Dávila, J. (2014) «The impact of integrating a good level of service into an inflexible sytem», Visión electrónica, 8(1), pp. 154–162. doi: 10.14483/22484728.8034.

IEEE

[1]
C. L. González Pinzón, R. Ñeco Caberta, C. Ponce Corral, y J. Rodarte Dávila, «The impact of integrating a good level of service into an inflexible sytem», Vis. Electron., vol. 8, n.º 1, pp. 154–162, ene. 2014.

MLA

González Pinzón, C. L., R. Ñeco Caberta, C. Ponce Corral, y J. Rodarte Dávila. «The impact of integrating a good level of service into an inflexible sytem». Visión electrónica, vol. 8, n.º 1, enero de 2014, pp. 154-62, doi:10.14483/22484728.8034.

Turabian

González Pinzón, César Leonardo, Raúl Ñeco Caberta, Carlos Ponce Corral, y Jesús Rodarte Dávila. «The impact of integrating a good level of service into an inflexible sytem». Visión electrónica 8, no. 1 (enero 20, 2014): 154–162. Accedido septiembre 24, 2022. https://revistas.udistrital.edu.co/index.php/visele/article/view/8034.

Vancouver

1.
González Pinzón CL, Ñeco Caberta R, Ponce Corral C, Rodarte Dávila J. The impact of integrating a good level of service into an inflexible sytem. Vis. Electron. [Internet]. 20 de enero de 2014 [citado 24 de septiembre de 2022];8(1):154-62. Disponible en: https://revistas.udistrital.edu.co/index.php/visele/article/view/8034

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